General sales conditions 

General sales conditions

Article 1: General provisions

These terms and conditions of sale form the basis on which the seller offers the goods for sale. They apply to any agreement. In any agreement, they will take precedence over the buyer's terms of purchase. In the event of a conflict between the text of the website, advertisements or other advertisements of the seller and these conditions of sale, the conditions of sale shall prevail. No limitation, variation on, addition to or omission of these Terms of Sale shall have any effect unless expressly agreed in writing and signed by a duly authorized representative of the seller. No concession or concession made by the seller shall invalidate these Terms of Sale, in whole or in part, damage or change and will in no way affect or prejudice the specific rights of the seller. In the terms and conditions of sale: the "seller" is the company the "buyer" is the person, firm or company that placed the order or with whom the agreement is entered into; the "goods", products and services that are or will be supplied by the seller to the buyer; the "agreement", any agreement entered into between the seller and the buyer with respect to the goods; and the "Website", the website from which the Goods are offered. company or company that has placed the order or with whom the agreement is entered into; the "goods", products and services that are or will be supplied by the seller to the buyer; the "agreement", any agreement entered into between the seller and the buyer with respect to the goods; and the "Website", the website from which the Goods are offered. company or company that has placed the order or with whom the agreement is entered into; the "goods", products and services that are or will be supplied by the seller to the buyer; the "agreement", any agreement entered into between the seller and the buyer with respect to the goods; and the "Website", the website from which the Goods are offered. Each agreement will be personal between the buyer and the seller and (except as stated below) cannot be assigned by either party to a third party without the written consent of the other party. Seller reserves the right, in its sole discretion, to sell or transfer to any third party any and all claims, demands, related rights and securities with respect to any agreement. Any order constitutes acceptance by the purchaser of our terms and conditions. 

Article 2: Price

Without prejudice to the other conditions set out below, the goods will be invoiced at the price in effect on the day the order for the goods is placed. The seller's prices always include VAT and other taxes or charges imposed by the government. The prices are only valid for Belgium and may be different in other countries due to imposed taxes or charges. Due to rounding, the sum of the prices of the individual goods ordered may differ from the total price of the goods stated on the order form, order confirmation or invoice. Only the total price is valid. The seller reserves the right to change prices in the event of a misprint. If the government or other competent authority imposes taxes or other charges in relation to the sale or delivery, changes or discontinues, the seller may adjust the price accordingly at any time upon written notice to the buyer. All our offers are without obligation. We are only bound by an order after we have confirmed it in writing.

Article 3: Delivery

Orders from the buyer are binding on the day of the written confirmation of the order by the seller (by e-mail). Changes to the order are not binding unless expressly confirmed by the seller. The delivery date specified by the seller in a confirmation or acceptance of an order by the buyer is considered to be approximate only and is not binding. The parties acknowledge that there may be circumstances where, following confirmation or acceptance of an order specifying an expected delivery date, changes in the availability of the goods may require the seller to postpone the expected delivery. The delay will not infringe the agreement and can therefore not give rise to compensation, nor to full or partial dissolution or termination of the agreement. Transport and any warranty costs are always at the expense of the buyer, unless expressly agreed in writing between the parties.

We only work with insured shipments, unless stated otherwise. 
Please check the goods after delivery and report any defects to us as soon as possible.

Incorrect delivery addresses are the buyer's responsibility and may lead to additional costs. If Bpost notifies you of a delivery and you were absent (note in the box), this serves as proof of delivery and the buyer is obliged to collect the package himself. There will be no further notification from us. 

We have the right to make partial deliveries. 

In the event of non-delivery of the goods, any sums paid by the buyer will be refunded without interest or other compensation.

Article 4: Payment 

Unless the parties agree otherwise, the buyer must pay for the goods when ordering the goods. An order is only planned when the payment has been received by the seller. No payment by the buyer within the cancellation period does not entitle the buyer to cancellation. 

To be admissible, any complaint regarding invoices must be detailed by registered letter within 3 days of receipt of the goods.

n the event of late payments, interest will be charged on the outstanding invoice amounts by operation of law and without any prior notice of default being required at the rate of 1% per month from the invoice date. In the event of non-payment and if a reminder by ordinary letter has not been followed up for 14 days, a fixed compensation amounting to 10% of the outstanding amounts will also be owed.
We reserve the right, in the event of total or partial non-payment of an invoice on the due date or any other breach by the buyer of its obligations under the agreement, by operation of law and without notice of default, to suspend the execution of all agreements with the buyer. suspend or terminate it with immediate effect, without the need for any judicial intervention and to immediately claim all claims even not yet due or to make the delivery only against payment in cash, notwithstanding previous agreements and without prejudice to any other right that we may have to apply. 
Failure to act immediately against a shortcoming on the part of the buyer can in no way be regarded as a renunciation on our part to invoke this shortcoming at a later date.

Article 5: Retention of 

title Notwithstanding the delivery of the goods, the seller shall remain the owner of the goods until the buyer has paid the goods and all other amounts owed by him to the seller. From the delivery of the goods, the buyer bears the liability and risk for any damage caused to the goods, including loss and theft.

Article 6: Force majeure 

The seller cannot be held liable for any non-delivery or postponement of delivery (direct or indirect) resulting from force majeure, even if the cause exists at the time of the order by the buyer or occurs after the execution by the seller has been delayed for other reasons.

Article 7 : Guarantee 

The legal guarantee is 2 years.

Article 8 : Personal data 

If the buyer placed an order on the website, the buyer expressly authorizes the processing and use of his/her personal data for purposes such as the administration of the customer base, the management of the orders, deliveries and invoices. Your data will not be passed on to third parties. 

In some cases, uses the mailing list to inform you about novelties and/or promotions. Each writing contains the necessary instructions to remove your data from this list.

Article 9 : Images and copyright 

All images, photos, files and texts on the websites are copyrighted. 
No copying, distribution or use is permitted under any circumstances without express written permission.

Article 10: Right of renunciation 

The buyer has the right to return the order (or part of it) for any reason of dissatisfaction. 
You have 14 calendar days, calculated from the delivery date, to notify us. 
As a buyer, you are responsible for the return shipment, we do not bear the costs of the return shipment. 
Please return the items unused and if possible with the original packaging. 
You have 14 days after registering via the withdrawal form (or, for example, in writing, by post, fax or e-mail). 
The right to return does not apply to items with a A) personal character, personalized items and B) all foodstuffs (perishable) in accordance with the law on market practices and consumer protection.

By agreeing to the purchase, the consumer agrees to the terms and conditions as described above.

Article 11 : Complaints 

We do everything we can to prevent complaints. 

Within we have a complaints policy for which you can address 

We will provide a substantive response to the submitted complaint(s) within 5 working days. 

If you are not satisfied with the way we have handled your complaint, it is possible to report your complaint(s) via the ODR platform of the European Commission. This is a platform set up by the EU for all consumers across Europe.

Article 12 : Applicable law 

Each agreement is subject to Belgian law. If it turns out that one or more of the provisions of these terms and conditions of sale are invalid or unenforceable, the other provisions will continue to apply. Any dispute arising out of or relating to an agreement will be submitted exclusively to the competent court of the judicial district of our registered office.

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